Monday, June 23, 2008

Lesson Learned Part 2

Turn around is only fair!

Less than a week after shooting off a letter to US Airways regarding my treatment on a recent flight, I was pleasantly surprised by a note I received from their customer relations department.

They were very apologetic about the incident and appreciated my feedback. Furthermore, they offered Fran, myself and the girls travel vouchers as a gesture of good faith and to "convey their apologies".

I expected a letter. Never in my wildest dreams did I expect a travel voucher.

You have to give it up to US Airways. They took a page right out of the customer service handbook and confronted the situation head on and did the right thing to try and make things right.

Thanks US Air. I appreciate it!

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